Policies & Accessibility
This page includes our Cookie Policy, Privacy Policy, Terms of Service, and Accessibility (ADA) statement. Review how cookies and optional features work, what information may be collected, acceptable use and security protections, and how to contact us if you need help or accommodations.
Contact & Hours
Contact
Email: [email protected]
Phone: (352) 375-8552
Hours of Operation
- Mon–Fri: 8:00am – 5:00pm
- Sat & Sun: Closed
For the fastest response, please contact us during business hours. Messages sent outside business hours are typically handled the next business day. For emergencies, dial 911. (See the Terms of Service Section 14.)
1) Overview
This Privacy Policy explains how Star Import Service, Inc. (“Star Import Service”, “we”, “us”, “our”) collects, uses, shares, and protects information when you access or use our website, pages, and features (collectively, the “Site”). This policy applies only to information collected through the Site. It does not apply to third-party websites, tools, or services that may be linked from or embedded on the Site (such as Google Maps) and we are not responsible for third-party privacy practices. By using the Site, you acknowledge that your use is at your own risk and subject to this Privacy Policy, our Cookie Policy, our Terms of Service, and any other posted policies.
Related policies: Cookie Policy, Terms of Service, and Accessibility (ADA).
2) Information you provide
When you use forms or interactive features on the Site (for example contact forms, scheduling requests, or subscription forms), you may provide information such as:
See Terms of Service Section 4 for rules related to submissions, accuracy, and prohibited sensitive info.
- Name
- Email address
- Phone number
- Message contents and attachments (if any)
- Vehicle information (such as VIN) when applicable
- Appointment-related details you submit (requested service, date/time, notes)
No sensitive information: Please do not submit sensitive personal information through Site forms (for example, Social Security numbers, driver’s license numbers, payment card details, or medical information). If you choose to submit sensitive information, you do so at your own risk.
3) Information collected automatically
When you visit the Site, certain technical information may be processed automatically by your browser, our hosting/infrastructure, and our security tooling. This may include:
- IP address and approximate location signals derived from IP address (city/region level, not precise GPS)
- Device and browser information (for example, user-agent, operating system, language, and referring pages)
- Basic request details (for example, pages requested, timestamps, and error events)
We use this information to operate the Site, maintain performance and availability, diagnose issues, and protect against spam, abuse, fraud, and malicious activity.
For cookie/local storage concepts, see the Cookie Policy. For anti-abuse and security controls, see Terms of Service Section 6.
4) Security and abuse-prevention logs
We use protections such as spam filtering, rate limiting, session-based form protection, and other controls to help prevent bots and abuse. As part of these protections, we may flag and block suspicious traffic and record limited security-related information.
Data stored for security: The only server-side data we intentionally retain long-term for these security purposes is a block list of IP addresses and a security event log (for example, “bannedIPs.json” and “bannedIP_events.log”). These records may include an IP address, timestamps, a reason for the security action, and may include approximate location metadata derived from third-party IP geolocation services. We use this information solely to protect the Site and our operations.
See Terms of Service Section 6 for acceptable use, abuse prevention, and blocking rules.
5) Cookies and local storage preferences
The Site may use cookies and similar technologies, and may store certain settings in your browser (for example, using local storage) to remember your cookie preferences. Some technologies may be necessary for basic site functionality and security, while others are optional and only enabled if you opt in. For full details, please see our Cookie Policy.
To manage preferences using the cookie banner, see Cookie Policy Section 3 (Cookie banner controls).
6) Analytics (only if you opt in)
If you enable Analytics in the cookie banner, the Site may load Google Analytics (GA4) to help us understand how visitors use the Site. GA4 may collect usage and engagement information such as pages viewed, clicks, scroll events, approximate location, and device/browser information. Analytics may use cookies or similar identifiers and may process technical data (including IP address) under Google’s policies. You can disable Analytics at any time using the cookie banner controls.
You can opt in/out using the cookie banner — see Cookie Policy Section 3 — and review related terms in Terms of Service Section 7.
7) External media (only if you opt in)
If you enable External Media in the cookie banner, the Site may load third-party embedded content (such as Google Maps). Once enabled, third-party services may receive technical information from your browser and may set cookies or collect data according to their own policies. We do not control how third parties collect or use information through their embedded services, and your use of those services is subject to their terms and privacy policies.
See Terms of Service Section 7 for embedded content terms. If you need help accessing embedded content, see Accessibility (ADA).
8) How we use information
We use information for the following purposes:
- To respond to inquiries, messages, and scheduling requests
- To communicate with you about your request (including confirmations, clarifications, and rescheduling)
- To provide customer service and support
- To operate, maintain, and improve the Site (including analytics, only if you opted in)
- To protect the Site, prevent abuse, enforce policies, and maintain reliability and security
- To comply with legal obligations and to protect our rights, property, and safety (and those of our visitors)
9) Sharing and disclosures
We do not sell personal information. We may share information in limited circumstances, such as:
- Service providers: With vendors and providers that help us operate the Site (for example, hosting, infrastructure, email delivery, and security tooling), only as necessary for them to perform services on our behalf.
- Optional features you enable: If you opt in to analytics or external media, information may be processed by those third parties (for example, Google) according to their own policies.
- Legal and safety: If required by law, legal process, or governmental request, or when we believe disclosure is necessary to enforce our policies, protect rights and safety, investigate fraud/security issues, or respond to lawful requests.
- Business changes: In connection with a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
For third-party services and embedded content terms, see Terms of Service Section 7.
10) Data retention
We retain information only as long as reasonably necessary for operations, support, security, and legal compliance. For example:
- Security-related records (such as IP block lists and security event logs) may be retained as needed to protect the Site and investigate abuse.
- Messages and submissions may be retained as needed to respond to you, maintain business records, resolve disputes, and comply with legal requirements.
- Routine infrastructure logs and backups may retain data for a limited period as part of normal system operations, after which they may be overwritten or deleted.
11) Your choices and rights
- You can enable or disable optional cookies/features (Analytics and External Media) at any time using the cookie banner controls.
- You can limit or block cookies through your browser settings, but some features may not function properly if essential cookies are blocked.
- You can request access to, correction of, or deletion of information you submitted by contacting us. For security, we may need to verify your request.
- If you believe you submitted information in error, contact us and we will make reasonable efforts to address your request consistent with legal and operational requirements.
For cookie preference controls, see Cookie Policy Section 3. If you need help using site features, see Accessibility (ADA).
12) Data security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, misuse, loss, or alteration. However, no website or transmission over the Internet can be guaranteed to be 100% secure, and we cannot guarantee absolute security. You are responsible for using the Site in a safe manner, including using up-to-date browsers and devices.
See Terms of Service Section 11 (Disclaimers) and Section 12 (Limitation of Liability).
13) Children’s privacy
The Site is not intended for children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Site, please contact us and we will take appropriate steps to address it.
14) International visitors
The Site is intended for users in the United States. If you access the Site from outside the United States, your information may be processed in the United States where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to processing in the United States to the extent permitted by law.
For governing law and jurisdiction, see Terms of Service Section 15.
15) Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a revised version on this page and updating the “Last Updated” date. Changes take effect when posted. Your continued use of the Site after changes are posted means you accept the updated policy.
16) Contact
For privacy questions, requests, or concerns about information collected through this Site, please contact us:
- Company: Star Import Service, Inc.
- Address: 2219 NW 71st Pl, Gainesville, FL 32653
- Email: [email protected]
- Phone: (352) 375-8552
For business hours, see Contact & Hours. Need accessibility help? See Accessibility (ADA).
Tip: Want to review policy details again? Click the Cookie Policy tab above. Click the Terms of Service tab above. Click the Accessibility (ADA) tab above.
1) Terms of Service
These Terms of Service (“Terms”) are a legal agreement between you (“you”, “your”) and Star Import Service, Inc. (“Star Import Service”, “we”, “us”, “our”) governing your access to and use of our website, pages, features, and any content or materials made available through the site (collectively, the “Site”). By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and our posted policies, including our Privacy Policy, Cookie Policy, and Accessibility (ADA) (together with these Terms, the “Policies”). If you do not agree, do not use the Site.
Helpful links: Review cookie definitions in the Cookie Policy, manage consent in Cookie Policy Section 3, and learn what information may be submitted via forms in the Privacy Policy Section 2. If you need accessibility help, see Accessibility (ADA).
2) About the Site
The Site provides general information about our automotive services, company information, contact options, appointment-request tools, and related content. The Site may also include links to third-party services (for example, embedded maps) and optional analytics features. We may update, suspend, remove, or change any part of the Site at any time without notice.
3) Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site. If you use the Site on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.
4) Appointment Requests and Communications
Any scheduling, contact, or “Book Now” feature on the Site is intended to allow you to request contact or request an appointment. Submitting a request does not guarantee that an appointment is confirmed. We may need to follow up to confirm availability, clarify details, and/or reschedule.
- Accuracy: You agree to provide accurate information and not to impersonate another person or submit misleading details.
- No sensitive info: Do not submit sensitive personal information through Site forms (for example, Social Security numbers, driver’s license numbers, payment card details, medical information, or other highly sensitive data). If you do submit such information, you do so at your own risk.
- Response times: We try to respond promptly, but we do not guarantee response times or uninterrupted availability of any contact feature.
For a summary of information you may provide through our contact/scheduling forms (including names, contact details, messages, and vehicle/VIN info when applicable), see the Privacy Policy Section 2. For request handling and retention context, see Privacy Policy Section 10.
5) Acceptable Use
You agree not to misuse the Site. This includes, without limitation, that you will not:
- Use the Site for unlawful purposes or in violation of any applicable laws or regulations.
- Attempt to gain unauthorized access to the Site, servers, or related systems.
- Probe, scan, or test the vulnerability of any system or network, or breach security or authentication measures.
- Send spam, unsolicited marketing messages, deceptive communications, or other abusive content through Site forms.
- Upload or transmit any malware, viruses, or other harmful code.
- Interfere with or disrupt the integrity or performance of the Site (including by automated scraping or excessive requests).
- Copy, reproduce, or exploit Site content except as permitted by these Terms or by applicable law.
6) Anti-Spam, Security, and Abuse Prevention
To protect the Site and our business from spam, fraud, abuse, and other security threats, we may use automated and manual measures. As part of those measures, the Site may:
- Detect and block suspicious or abusive messages (including messages containing links or high-risk marketing/spam patterns).
- Restrict access or features from certain IP addresses or network ranges.
- Record limited security-related information in connection with abuse prevention.
Data stored for security: The only server-side data we intentionally retain long-term for these security purposes is a block list of IP addresses and a security event log (for example, “bannedIPs.json” and “bannedIP_events.log”). These records may include an IP address, timestamps, a reason for the security action, and may include approximate location metadata derived from third-party IP geolocation services. We use this information solely to protect the Site and our operations.
We reserve the right to deny access, block requests, or refuse service to anyone for any lawful reason, including for suspected spam or abuse.
For the related privacy explanation of security and abuse-prevention logging, see the Privacy Policy Section 4. For how essential technologies can support site security, see the Cookie Policy (Essential category description in Section 2).
7) Cookies, Local Storage, Analytics, and Embedded Content
The Site may use cookies, local storage, and similar technologies. Where required, we provide choices for optional features (for example, analytics and third-party embeds). Your preferences may be stored in your browser (for example, using local storage) to remember your choices.
- Analytics (optional): If you opt in, the Site may load analytics tools (such as Google Analytics) that can collect information about how the Site is used.
- External media (optional): If you opt in, the Site may load third-party embedded content (such as Google Maps) which may set cookies or collect data according to the third party’s policies.
- Learn more: See our Cookie Policy and Privacy Policy for details about how these technologies are used and how you can manage preferences.
Definitions and examples of cookies/local storage are covered in the Cookie Policy Section 1. To change consent preferences (Analytics / External Media), see the Cookie Policy Section 3. For privacy details related to preferences and optional features, see Privacy Policy Section 5, Section 6, and Section 7.
8) Intellectual Property
The Site, including its text, graphics, logos, icons, photos, layout, design, and software (collectively, “Content”), is owned by or licensed to Star Import Service and is protected by intellectual property laws. Except for the limited right to access and use the Site for your personal, non-commercial purposes, no right, title, or interest is granted to you.
You may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Site or Content without our prior written permission, except as allowed by applicable law.
9) User Submissions
If you submit information through the Site (for example, through a contact or scheduling form), you grant us permission to use that information to respond to your request, provide customer service, and operate the Site. You represent that you have the right to submit the information and that it does not violate any law or third-party rights.
You are solely responsible for the content you submit. We have no obligation to post, publish, store, or maintain any submission, and we may delete or disregard submissions at any time.
For examples of what may be submitted (and what should not be submitted), see the Privacy Policy Section 2. For how we use and retain information for operations/support/security, see Privacy Policy Section 8 and Section 10.
10) Third-Party Links and Services
The Site may contain links to or integrations with third-party websites, tools, or services (for example, map embeds or external social links). We do not control third-party services and are not responsible for their content, availability, security, or practices. Your use of third-party services is at your own risk and subject to those third parties’ terms and policies.
For additional privacy details about embedded content (such as maps) and how third parties may collect data when enabled, see the Privacy Policy Section 7 and the Cookie Policy (External Media description in Section 2).
11) Disclaimers
THE SITE AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components, or that any defects will be corrected. Information on the Site may not be complete, accurate, or current, and we may change or update it at any time.
No professional advice: Any general automotive information on the Site is for informational purposes only and is not a substitute for professional inspection, diagnosis, or repair advice tailored to your specific vehicle and situation.
For our general approach to safeguarding information (and limits of Internet security), see the Privacy Policy Section 12.
12) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL STAR IMPORT SERVICE, INC. OR ITS OWNERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SITE OR THESE TERMS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNT YOU PAID US (IF ANY) TO USE THE SITE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, WHICHEVER IS GREATER. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
13) Indemnification
You agree to defend, indemnify, and hold harmless Star Import Service, Inc., its owners, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Site, your violation of these Terms, your violation of any applicable law or regulation, or your violation of any rights of another person or entity.
14) Emergency Use Disclaimer
The telephone number provided on this website — (352) 375-8552 — is for general business inquiries and appointment-related communications only. It is not monitored for emergencies and cannot be used to contact emergency services (for example, EMS, fire, or police). If you are experiencing a medical or safety emergency, dial 911 or contact your local emergency services immediately.
For business contact details and hours, see Contact & Hours above. If you need assistance using the website to reach us, see Accessibility (ADA).
15) Governing Law and Jurisdiction
These Terms are governed by and construed under the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Alachua County, Florida, and you consent to the personal jurisdiction of those courts.
If you access the Site from outside Florida, you are responsible for compliance with all local laws applicable to you. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms.
For international visitor / U.S.-processing context, see the Privacy Policy (International visitors section).
16) Changes to These Terms
We may update or modify these Terms at any time by posting a revised version on this page with a new “Last Updated” date. The revised Terms will take effect immediately upon posting. By continuing to use the Site after changes are posted, you agree to the revised Terms. We encourage you to review this page periodically to stay informed about any updates.
17) Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Any invalid or unenforceable portion shall be interpreted to best reflect the intent of the original provision, consistent with applicable law.
18) Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Star Import Service, Inc. regarding your use of the Site and supersede any prior agreements, communications, or understandings, whether oral or written, related to the same subject matter.
19) Contact Information
For questions about these Terms or other policies, please contact us:
- Company: Star Import Service, Inc.
- Address: 2219 NW 71st Pl, Gainesville, FL 32653
- Email: [email protected]
- Phone: (352) 375-8552 (non-emergency only)
For hours of operation, see Contact & Hours. For privacy-related requests, see the Privacy Policy Contact section. Need accessibility help? See Accessibility (ADA).
20) Nationwide Applicability
These Terms apply to all visitors and users of this Site within the United States. Certain state or federal consumer laws may grant you specific, non-waivable rights. Nothing in these Terms is intended to limit or waive any rights that cannot legally be waived under applicable law. To the extent any provision conflicts with such mandatory rights, the mandatory rights will govern.
Tip: Want to review policy details again? Click the Cookie Policy tab above. Click the Privacy Policy tab above. Click the Accessibility (ADA) tab above.
1) Accessibility Statement
Star Import Service is committed to providing an accessible website experience for all visitors. We aim to follow WCAG 2.1 Level AA guidelines to support accessibility and reduce barriers for users with disabilities.
2) Accessibility checklist (WCAG 2.1 AA)
- Alt text for meaningful images and icons
- Color contrast meets recommended ratios
- No color-only instructions (use text/symbols too)
- Zoom support up to 200% without breaking layout
- Keyboard navigation across the site Keyboard Navigation Guide
- Visible focus indicators for interactive elements
- Form labels and text-based error guidance
- Captions/transcripts when media is used
3) Need help?
If you have trouble using this website, contact us and we will help provide the information you need:
Star Import Service, Inc.
Email: [email protected]
Phone: (352) 375-8552
Tip: Want to review policy details again? Click the Cookie Policy tab above. Click the Privacy Policy tab above. Click the Terms of Service tab above.